To prevent static electricity during shipping, an odourless and harmless anti-static powder is used inside the poly bag.
On dark-coloured products, the powder may appear as a white residue. Please be assured that this is normal and not a sign of contamination.
It can be easily removed by lightly shaking the garment, steaming, or brushing.
Dry clean only (petroleum solvent).
Do not leave the garment soaking in water with detergent dissolved in it. Clean immediately.
Do not leave the garment in a bundled state after spin drying, as colour transfer may occur. Dry immediately.
White and coloured products must be washed separately.
If excessive perspiration occurs during wear, wash immediately.
Fasten all zips and buttons before washing.
Take care with elastic bands (ribbed cuffs and hems), as they may stretch when exposed to hot water.
Do not tumble dry, as hot-air drying may cause the product to shrink.
Keep away from cigarettes and open flames, as the fabric may be flammable.
Damage caused by consumer negligence is not eligible for compensation. Please strictly follow the above instructions.
For safer use of the product, please check the care label attached to the garment before use.
Shipping Information
- Shipping Method: EMS (Express Mail Service) - Shipping Region: Within Australia - Shipping Fee: Free shipping on all orders over $200 - You will receive a tracking number within 3–5 business days - Estimated Delivery Time: 7 to 10 business days
Notes:
- Shipping may be delayed depending on the product type. - Same-day shipping is not available. Orders will be shipped after payment confirmation. - For exchanges or returns, please contact our customer service center.
Exchange & Return Policy
- To request an exchange or return, please contact our customer service. We will assist you as quickly as possible. - Please note that the actual color of the product may differ slightly due to monitor settings. - For exchanges or returns due to personal preferences (e.g., color or size), the customer is responsible for return shipping costs. - Refunds will be processed within 2–5 business days after approval. (Please check with your card issuer for specific timelines.)
Eligible for Exchange or Return
- Requests must be made within 7 days of receiving the product. - Refunds will be issued after the returned item is received at our warehouse and passes inspection. - For returns or exchanges due to change of mind (including size or color), return shipping costs are the customer’s responsibility.
Not Eligible for Exchange or Return
- More than 7 days have passed since product receipt. - Product tags or labels have been removed or lost.
*The color shown on screen may vary slightly from the actual product.
