TCM logo backpack (black)

Shipping Information

- Shipping Method: EMS (Express Mail Service)
- Shipping Region: Within Australia
- Shipping Fee: Free shipping on all orders over $200
- You will receive a tracking number within 3–5 business days
- Estimated Delivery Time: 7 to 10 days

Notes:

- Shipping may be delayed depending on the product type.
- Same-day shipping is not available.
Orders will be shipped after payment confirmation.
- For exchanges or returns, please contact our customer service center.

Exchange & Return Policy

- To request an exchange or return, please contact our customer service. We will assist you as quickly as possible.
- Please note that the actual color of the product may differ slightly due to monitor settings.
- For exchanges or returns due to personal preferences (e.g., color or size), the customer is responsible for return shipping costs.
- Refunds will be processed within 2–5 business days after approval. (Please check with your card issuer for specific timelines.)

Eligible for Exchange or Return

- Requests must be made within 7 days of receiving the product.
- Refunds will be issued after the returned item is received at our warehouse and passes inspection.
- For returns or exchanges due to change of mind (including size or color), return shipping costs are the customer’s responsibility.

Not Eligible for Exchange or Return

- More than 7 days have passed since product receipt.
- Product tags or labels have been removed or lost.